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    Frequently Asked Questions

    Share process of cheque book application – or you can make a request through the FCB Mobile banking APP.
    Yes you can internally transfer funds from your FCB account to a another FCB bank account by using the internal transfer option in the FCB Mobile Banking APP or you can visit any FCB branch and give your instructions over the counter.
    Yes you can transfer funds from your FCB account to a different bank account by using the PESALINK option or through the MPESA option through the FCB Mobile Banking APP or you can issue your FCB cheque to another person.

    To withdraw from your account, you visit any branch or any POST bank branch and can withdraw over the teller counter using you cheque leaf. Or you can use the FCB mobile banking APP or through USSD to withdraw to your MPESA wallet or send to another person. Or you can withdraw by visiting any FCB or any KENSWITCH ATM location using your ATM card.

    For depositing in your account, visit any branch or any POST Bank branch with physical cash and deposit over the teller counter. Or you can use the FCB mobile banking APP or through USSD to send money to your account using the FCB PAYBILL 919700 and capturing your 10 digit account number.

    You can check your account balance using the FCB mobile Banking APP or through USSD or through the Internet Banking channel or at any FCB or KENSWITCH ATM location
    You need to register for the SMS alert which is at a small cost, where for any debit or credit transaction to your account, an SMS shall be sent to the registered mobile number in real time.
    You need to immediately contact customer care though email: contactcenter@fcb.co.ke or contact details: 020 2843000 or 0725 843000 or 0789 843000
    Visit the branch where your account is opened and place the order for the ATM card
    Click here to download our product brochure
    Yes
    Click here to learn more on Internet bank
    Share process of ordering an ATM card
    You can visit the nearest KENSWITCH ATM location or any POST Bank branch for FCB Services.
    Download FCB POPOTE APP on your Playstore and click on Self registration.Follow the step by step guide.

    Have another Query?

    Reach out to us for assistance