First community bank is committed to offering you the best banking experience.
Should anything go wrong, or should you feel dissatisfied with the level of service you have received from us, do let us know. We will listen to you and promptly resolve the complaint. Should you also be happy with the level of service, do let us know, we will be pleased to hear from you.
You can report a complaint to us by:
To be able to review, investigate and resolve the complaint in a timely manner, we request that you provide us with below relevant details-
Our goal is to resolve your complaint as soon as it is received. Depending on the nature of complaint, this may not always be possible as some complaints require further investigation.
If, for whatever reason you are not satisfied with the response to your complaint, you can escalate to Customer service manager through a letter by post or email customercare@fcb.co.ke & contactcenter@fcb.co.ke
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