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Agency Banking

These are FCB appointed retail outlets branded with the brand colours to offer various banking to clients at a localized level. Kwa Wote agency banking provides the luxury of branchless banking and access to the available services at convenient times and locations. The outlets provide a range of services varying from account opening, cash deposit and withdrawal to FCB Popote (mobile banking) applications. Kwa Wote outlets are accessible to all FCB Popote registered customers and are easily identifiable by their accredited agency certificates and agency codes.

Process of depositing at FCB KWA WOTE

• Provide your original National ID or Passport
• Provide the correct account number to be credited
• Provide the Agent with the correct mobile phone number (Depositor)
• Provide the Agent with the account holder mobile phone number (Recipient) if different from the depositor
• Both the depositor and recipient shall receive an SMS confirmation that the transaction is successful

Process of withdrawing  from  FCB KWA WOTE

• Provide your original National ID or Passport
• Dial *342# to activate the main menu
• Enter your correct mobile banking PIN
• Select withdraw cash from agency option in the main menu
• Enter the Agent number provided
• Both the Agent and the client shall receive an SMS confirmation that the transaction is successful

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